Desktop Support Engineer; 1st Line​/2nd Line

Desktop Support Engineer (1st/2nd line Engineer)

Adecco is recruiting on behalf of our educational client based in Workington. Who are looking to recruit an IT candidate on a temporary basis for a period of around 6 weeks.

The role is working Monday-Friday 37 hours a week.

• To deliver both frontline services to customers and administrative duties within the Digital Services department.
• To maintain appropriate and accurate manual and electronic records to ensure that the evidence requirements of funding bodies are met.
• To assist the Deputy Manager- IT in the delivery of both frontline services to customers and administrative duties within the Digital Services department.
• To monitor and produce reports on the digital service and resources and liaise with relevant personnel to ensure compliance with procedures.
• To liaise with all users and provide advice and guidance in Digital Literacy Skills where necessary to ensure that College systems are being used to best effect.
• To provide support to the Digital Services team, ensuring procedures are adhered to and deadlines met, undertaking routine communications, digital administration and other duties ensuring efficient and effective support to the College.