Community Services Manager

Community Services Manager

Location:

Sutton Coldfield & Sandwell (with travel across both locations) Salary: £30,500 per annum, depending on experience

Contract:

Fixed Term until March 2028 (with potential for extension)

Hours:

37.5 hours per week, Monday to Friday 9.00am to 5.00pm (with some occasional weekend work when required) Benefits: 33 days holiday including Bank Holidays, rising with service to 38 days, free car parking and access to an employee benefits platform About the Community Services Manager Role:
We are seeking an experienced and people-focused Community Services Manager to lead a well-established advice and support service across Birmingham and Sandwell. This is an excellent opportunity for an experienced manager who enjoys developing people, supporting leaders and ensuring high-quality services are delivered to the communities they serve. Reporting to the Operational Services Lead, you will oversee a team of Deputy level colleagues.

You will provide leadership, guidance and support to ensure services operate effectively, meet performance targets and continue to deliver positive outcomes.

Key Responsibilities of the Community Services Manager will include:
Leading, supporting and developing a team Providing guidance on employee relations matters, including performance management, grievances and disciplinaries Monitoring service performance and support continuous improvement initiatives Ensuring services are delivered in line with contractual requirements and organisational standards Building and maintaining effective relationships with key stakeholders and partner organisations Supporting workforce planning, staff development and team engagement Promoting a positive, inclusive and high-performing culture Ensure compliance with safeguarding, health and safety, data protection and organisational policies

About You:

We are looking for management experience with a strong background in people leadership and employee relations. You will be able to demonstrate:
Previous experience managing and developing teams Strong knowledge of HR processes, including performance management, grievances and disciplinaries Excellent communication and relationship-building skills The ability to motivate, coach and support others to achieve their potential Strong organisational and problem-solving skills Strong IT skills in Microsoft Outlook, Word and Excel

Experience with in community services, social care, housing, customer service, charity, support services or a similar people-focused environment would be advantageous, although we welcome applications from candidates with transferable management experience. You may have experience in any of the following roles:
Customer Service Manager, Call Centre Management, Customer Contact Manager, Contact Centre Management, Customer Service Supervisor, Depu What's on Offer The opportunity to make a meaningful impact within local communities A supportive and collaborative working environment The chance to lead and develop an established team Ongoing professional development opportunities If you are looking for a rewarding leadership role where you can make a real difference, we'd love to hear from you.