General Practice Receptionist​/Administrator

General Practice Receptionist/Administrator

The closing date is 09 March 2026

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the reception team at Creswell and Langwith Medical Centre.

You will be the first point of contact for patients, providing a high standard of customer service both face-to-face and over the phone.

Your responsibilities will include managing appointment bookings, handling patient enquiries, updating records, processing prescriptions, and supporting the clinical team with day to day administrative tasks. You will play a vital role in ensuring the smooth running of the surgery and delivering excellent patient care in line with DCHS values.

This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment. Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential, as full training will be provided.

• Responsible for the busy switchboard and reception area. To provide a friendly, helpful and professional service.
• Open premises; prepare to receive patients at the published opening time.
• Deal with telephone and face-to-face requests for appointments, home visits, enquiries for test results and record relevant messages for clinicians and practice manager.
• Check emails and process tasks, workflow and electronic communications.
• Undertake any training and attend staff meetings as required such as mandatory training.
• Deal with payments from patients.
• Undertake any other reasonable duty that may be required and agreed with the management team.
• Handle incoming and outgoing correspondence.
• Support the clinical team with administrative tasks as required.
• Maintain patient confidentiality and adhere to data protection policies.
• Assist in the smooth running of the surgery and contribute to a positive patient experience.

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

• English Language GCSE or equivalent
• Good standard of general education
• Knowledge of GDPR and Confidentiality

• Knowledge of Information Governance Policies and Procedure
• Understanding & awareness of confidentiality
• Knowledge of Patient Administration Systems
• Knowledge of Systm One GP system
• Knowledge and experience of Microsoft packages, e.g. Word, Excel, Outlook and internet

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Derbyshire Community Health Services NHSFT