Receptionist Apprentice

Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner? If so, we have an exiting opportunity to join our ever expanding team at our busy GP practice in the heart of Worksop.

We are looking to recruit a Receptionist Apprentice, working full time, Monday to Saturday. This working pattern will include working 1 in 4 Saturdays 8:30am to 5pm (13 per annum) and two late finishes till 8pm.

We offer a supportive team environment, training, pension and good holiday package for the right candidate.

To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

You will need to complete a Customer Service Level 3 apprenticeship course as part of this role.

Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link worker, care co-ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate.

We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip.

We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team.

This is an exiting time to join the team as we open our new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.

If you believe in the importance & effectiveness of providing excellent service and support where NMG & our patients need it, we would love to hear from you.

The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry outother tasks. This will be dependent upon factors such as workload and staffing levels

Maintain and monitor the practice appointment system

Process personal telephone and E requests for appointments

Transfer calls or deal with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and respond to, requests from patients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required and when required

Input data into patients healthcare records as necessary

Direct requests for information, SARs, insurance,solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner including prescription queries

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

• GCSE Maths and English (C or above)

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.