Team Leader - Order Fulfilment

Location: Blyth, Worksop
This is an on-site shift-based role, based in Blyth, Worksop.

We have an exciting opportunity for a high‑calibre Fulfilment Team Leader to join our Butternut Box site in Blyth. As Team Leader, you’ll play a key role in helping the fulfilment operation run smoothly, making sure orders are delivered on time and in full to our customers whilst maintaining high standards across service delivery and, of course, our squad.

Reporting to the Fulfilment Manager, you’ll be part of a fast‑paced, state‑of‑the‑art 120,000 Square foot Fulfilment facility. You’ll work closely with teams across Production, Warehouse, Technical and Engineering as well as third‑party contractors and suppliers. It’s an exciting time to join the business with big plans for growth and expansion across Europe, where your leadership will help shape performance, develop and engage your team, and contribute to the next chapter of our Butternut story.

• Take ownership of the timely fulfilment of high‑quality customer orders, ensuring service and quality standards are met.
• Lead and engage the fulfilment team to achieve key operational metrics, including quality, packing accuracy, and packing rates.
• Champion team performance and drive improvements in a supportive way to help deliver both growth and accuracy.
• Lead continuous improvement and problem‑solving initiatives that contribute to efficiencies and savings across the department and wider business.
• Plan daily activities effectively so our squad is well briefed and able to meet customer demand efficiently.
• Work closely with Engineering, Technical, Production, and Warehousing to ensure a safe and collaborative working environment.
• Experience in a Team Manager or Leader role in a high‑speed, high‑volume operational environment, and responds effectively to changing priorities of an FMCG company.
• Excellent communication and organisational skills, with the ability to communicate clearly and effectively with squad members and key stakeholders.
• Leads by example and is committed to developing others, offering approachable day‑to‑day support and has a passion for building engagement and celebrating key milestones.
• Experience in leading process and system improvements to support operational performance and cost.
• Motivated by being part of a business focused on health and happiness for dogs and their humans.

Delivering on our promise of "Fresh food, Happy dogs" requires operational excellence at every step. Our Doncaster site, made up of Rudie’s Kitchen (manufacturing) and Ace’s Pantry (Order Fulfilment and Warehouse) are where our meals are gently cooked, and then packed with care for our customers, through the people who manage our flow, quality, and distribution.

We are moving beyond the scale‑up phase of the operation to a place where excellence happens every day. To do this, we need forward‑thinking individuals who see the big picture and want to play a hands‑on role in a complex, fast‑moving operation. If you believe dogs deserve better and you have the drive to help us deliver it, we want to hear from you.

• Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)
• Plus an extra day for each year of service (up to 5 days)
• 39 hours of pre‑booked paws days to support good wellbeing and self‑care.* (equivalent to 5 days)
• Enrollment into our EAP "Telus" offering free financial planning, counselling, mental health support and more
• Unlock a £500 annual budget for personal learning and development.
• Enhanced parental leave
• Get discounted Private Medical Insurance with Axa Healthcare.
• Discounted Gym membership with "My Gym Discounts " helping you stay fit and healthy
• Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza!
• Treat your furry friend with an employee discount on Butternut Box.
• Electric car charging is available on site.
• Prepare for adorable office dog overload—meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more!

• There is no closing date for this role. However, we normally experience a high volume of applications…