Hire Controller

Overview

This is an excellent opportunity for a confident and organised team player to join us as a Hire Controller at our Worksop depot. This is a fast-paced, office-based role where you'll play a key part in delivering great service to our customers.

• Liaise with potential and existing clients, offering services and providing quotations
• Ensure all administration is always up to date
• Act as the main point of contact for customers, ensuring all queries are dealt with in a timely manner
• Operate as a link between the Sales and Operational functions whilst coordinating hires
• Coordinate equipment deliveries and collections with transport and depot teams
• Monitor equipment availability and manage scheduling to meet customer demand
• Update and maintain accurate hire records, including hire extensions and off-hires
• Assist with resolving equipment or service issues promptly and professionally
• Excellent communication skills, both face to face and on the phone
• Customer focused approach
• Excellent attention to detail
• Good IT skills and familiarity with the Microsoft Office suite
• Knowledge of the hire industry would be beneficial, however full training will be provided on our products
• Strong organisational skills with the ability to prioritise workload under pressure
• A proactive approach to identifying and solving problems
• Ability to work effectively as part of a team and independently when required

• Must have experience in sales or customer service
• Disability Confident (statement: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may limit the overall numbers of interviews offered to both disabled people and non-disabled people.)

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

• Competitive salary
• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining