Service Advisor
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Service Rep
We’re looking for a Service Advisor to join our brilliant team at Vertu Toyota Worksop. If you want to build your career with one of the UK’s leading motor retailers, this is a fantastic opportunity to get stuck in and grow.
You’ll also support our Parts Department two days per week, gaining broader experience across aftersales and adding real value to the team.
We’re offering a £32,000 basic salary plus a strong benefits package.
HoursMonday–Friday 8am–5.30pm
alternate Saturday mornings: 8.00am – 12.00pm
The Role
The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.
This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.
What You’ll Be Doing Service Advisor duties:- Managing customer bookings and setting clear expectations
- Keeping customers updated throughout their vehicle’s service or repair
- Identifying opportunities to upsell products or services in a helpful way
- Following up to ensure a great customer experience
- Handling inbound parts enquiries via phone and online platforms
- Accurately identifying and sourcing parts
- Keeping product knowledge up to date
- Motor trade experience (ideally service, aftersales or front of house)
- Full UK driving licence (manual & automatic)
- Strong communication skills and a customer-first approach
- Ability to multitask and stay organised in a busy environment
- Confidence using systems and working towards targets
- 25 days holiday + bank holidays (rising with service)
- Retail discounts & cashback platform
- Preferential service rates
- Colleague car purchase scheme
- Share Incentive Scheme
- Pension
- Enhanced family leave
- Ongoing training & progression opportunities
If successful, we’ll carry out standard pre-employment checks including employment history, address, credit and criminal record checks.
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