Retail Customer Service Desk Assistant - Dukeries Garden Centre Closing date

Are you passionate about delivering exceptional customer service? Do you enjoy helping people and being at the heart of a busy, friendly team?

We are looking for a Retail Customer Service Desk Assistant to join our Garden Centre team. This is a fantastic opportunity for an enthusiastic and customer-focused individual who enjoys interacting with people and takes pride in delivering a first-class customer experience.

As the welcoming face of our Customer Service Desk, you will play a key role in ensuring every customer receives a warm, helpful and professional service. From answering enquiries and supporting our Privilege Club members to assisting with community events and fundraising activities, no two days will be the same.

Average 18 hours per week, worked over a two-week rota:

Week 1

Monday: 10:00am - 4:30pm

Tuesday: 10:00am - 4:30pm

Week 2

Monday: 10:00am - 4:30pm

Tuesday: 10:00am - 4:30pm

Saturday: 10:00am - 4:30pm

Sunday: 10:00am - 4:30pm

In addition, we offer:

• Competitive rate of pay
• Opportunity for additional hours, subject to business needs
• A supportive and friendly working environment

As our Customer Service Desk Assistant, you will be the first point of contact for many of our customers, ensuring they receive a positive experience from the moment they arrive.

• Providing a warm and professional welcome to customers
• Responding to customer enquiries face-to-face, by telephone and via email
• Supporting and administering our Privilege Club, including updating customer information and processing new registrations
• Maintaining accurate records, including inputting best-before date information onto our food date-checking system
• Coordinating bookings for charity partners and fundraising events hosted at the Garden Centre
• Supporting the wider retail team as required and undertaking other administrative duties

We're looking for someone who:

• Has previous retail, customer service or administration experience
• Enjoys interacting with customers and providing excellent service
• Has strong communication and organisational skills Is confident using computer systems and managing information accurately
• Can work independently while also contributing positively to a team environment
• Has a positive, proactive and flexible approach to work
• Remains calm and professional when managing multiple priorities in a busy setting

This is an excellent opportunity to become part of a friendly and hardworking team in a thriving Garden Centre environment. If you enjoy helping people, building customer relationships and making a real difference to the customer experience, we'd love to hear from you.

We offer competitive rates of pay, Company uniform, free car parking and employee assistance programme.