Technical Support Specialist

Technical Support Specialist (Onsite) Based - Worksop, S81 7AY
- 3 days per week in Worksop, 2 days per weeks in Stoke site with occasional WFH Permanent, Full Time Role Purpose Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management.

The position is based in our Worksop factory where you will spend three days per week, you will however split your time with our Stoke site and so you must be happy to travel to our Stoke site approx twice a week. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems.

The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:
Resolve incidents and service requests within agreed SLAs.