Hire Controller

Job Introduction This is an excellent opportunity for a confident and organised team player to join us as a Hire Controller at our Worksop depot. This is a fast-paced, office-based role where you’ll play a key part in delivering great service to our customers. You’ll be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification.

This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.

Key Responsibilities Liaise with potential and existing clients, offering services and providing quotations Ensure all administration is always up to date

Act as the main point of contact for customers, ensuring all queries are dealt with in a timely manner

Operate as a link between the Sales and Operational functions whilst coordinating hires

Coordinate equipment deliveries and collections with transport and depot teams

Monitor equipment availability and manage scheduling to meet customer demand

Update and maintain accurate hire records, including hire extensions and off-hires

Assist with resolving equipment or service issues promptly and professionally

What we’re Looking For Must have experience in sales or customer service

Excellent communication skills, both face to face and on the phone

Customer focused approach

Excellent attention to detail

Good IT skills and familiarity with the Microsoft Office suite

Knowledge of the hire industry would be beneficial, however full training will be provided on our products

Strong organisational skills with the ability to prioritise workload under pressureA proactive approach to identifying and solving problems

Ability to work effectively as part of a team and independently when required

What We Can Offer You Competitive salary

Salary sacrifice pension
25 days holiday, plus bank holidays

Additional holiday purchase scheme

Free Tool Hire Life Assurance cover 3x salary Share save scheme Eye care vouchers

Recommend a friend scheme Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required

Cycle to work scheme Long service recognition My Vp discounts – a variety of discounts and rewards on thousands of well-known brands

Discounts on HP productsEE mobile contract discount offers

Gym discounts

Health Shield (discounted premiums on health care cash plan)
Employee Assistance Programme Virtual GP Service Will Writing & Funeral Concierge Service Regit Assist 24/7 accident helpline – free joining

All the above managed through our Employee Engagement Platform – SpotlightA Little Bit About UsTPA Portable Roadways is a leading supplier of customized temporary access solutions in Europe. We specialise in providing versatile access equipment for various industries while prioritising health and safety.

At TPA, we offer tailored solutions to meet your specific needs, drawing from our industry expertise in handling complex projects. Our versatile equipment is designed to adapt to diverse environments, ensuring seamless access across different terrains. Safety is our utmost priority, and we adhere to stringent standards to provide a secure working environment.

We have established long-term partnerships with industry leaders, highlighting our reliability and commitment to excellence. With an innovative approach, we transform ambitious ideas into practical realities, delivering exceptional temporary access solutions.

Join our dynamic team at TPA and be part of our success in providing outstanding services. Explore exciting career opportunities today and contribute to our mission of delivering exceptional temporary access solutions to our valued clients.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.