Warehouse Operations Support Manager

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Warehouse Operations Support Manager to take ownership of our co-pack operation and support the Operations Manager in delivering safe, efficient and cost‑effective warehouse operations.

Pay Rate: £40,000 - £45,000 (dependent on experience)
Grade: RCS K Contract Type: Permanent (Full‑Time)
Shift patterns: 37.5 hours per week, Monday‑Friday flexible office hours Location: Manton Wood 4 - S80 3EG

• Oversee a growing co‑pack operation, ensuring effective planning, execution and performance delivery
• Support and deputise for the Operations Manager, contributing to the smooth running of warehouse operations and assisting with operational decision‑making and leadership cover as required
• Lead and develop a team of four direct reports, providing day‑to‑day people management, HR support, and driving strong employee engagement and EOS initiatives
• Build and maintain strong customer relationships, acting as a key point of contact through regular communication, performance reporting, and customer meetings (face‑to‑face and virtual), while proactively identifying and scoping new opportunities
• Drive health & safety excellence, continuous improvement and systems implementation, supporting CI initiatives, overseeing H&S compliance, contributing to OMS implementation, and fostering a positive site culture and engaged workforce

• Proven management experience within a fast‑paced warehouse or logistics environment, with a solid understanding of warehouse operations and co‑pack activity
• Strong people leadership capability, able to drive employee engagement, positive site culture and successfully lead teams through change while delivering agreed operational targets
• Excellent customer and stakeholder management skills, with the confidence and communication ability (written and verbal) to build strong relationships at all levels and support pricing of new co‑pack opportunities
• Strong commercial and financial awareness, including experience of budget management, cost control and contributing to pricing and start‑up activity (desirable)
• High level of IT literacy, with practical experience of WMS (JDA and Nulogy desirable) and strong working knowledge of Microsoft Office applications

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
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