General Manager

Grade: RCS H
Contract Type:
Permanent - Full Time

Location:

Worksop - S80 3FY

At DHL Supply Chain, we don't just move products — we power some of the UK's most recognisable brands to deliver for their customers every single day. We're looking for a General Manager to take full ownership of a large, complex and high‑performing warehouse operation and lead from the front in a fast‑paced, multi‑customer environment where no two days are the same.

This is a role for a proven leader who thrives on scale, challenge and impact. You'll be trusted to run the site as your own — shaping the culture, strengthening customer relationships, and driving operational excellence across a 350,000 sq ft facility.

• Lead the end‑to‑day warehouse operation across inbound, storage, picking, packing and dispatch within a large‑scale, multi‑user facility.
• Build and maintain strong relationships with key customers, ensuring consistently high CXM scores and service delivery.
• Drive operational performance across a 350,000‑sq‑ft site, balancing productivity, cost and service across multiple customer contracts.
• Engage, coach and lead a well‑established team of 450+ colleagues, creating a high‑performance and safety‑first culture.
• Navigate the complexities of an Upper Tier COMAH environment, ensuring compliance, risk management and safe operational practices.
• Lead commercial activities such as pay negotiations and align operational delivery with contractual expectations.
• Manage change and peak planning (including site integrations and seasonal spikes), ensuring stability through periods of disruption.

• Have proven experience leading large‑scale warehouse operations, ideally within complex, multi‑user environments.
• Are confident making autonomous decisions and taking full ownership of site performance and customer outcomes.
• Thrive in balancing competing customer expectations while optimising space, productivity and operational efficiency.
• Bring resilience and adaptability, with the ability to lead through change, ambiguity and periods of disruption.
• Are strong relationship builders, able to influence senior stakeholders and maintain high levels of customer satisfaction.
• Have a track record of driving engagement, culture and performance across large, diverse teams.
• Ideally have knowledge of COMAH or regulated environments, or the technical capability to quickly adapt to them.

• Access to a company car or car allowance scheme.
• Generous pension scheme with an 8% employer contribution and a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries. We value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.