Office Support Specialist

Under limited supervision, this position performs various agency-specific office administration tasks. It serves as the initial point of contact for the Vocational Rehabilitation office. This position assists counselors in managing general agency information and case file information.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Explore our Total Compensation Calculator: https://compensation calculator.wyo.gov

Washakie County is located in north central Wyoming. From breathtaking mountain vistas through the Bighorn National Forest and along the Cloud Peak Skyway Scenic Byway, to the awe-inspiring limestone walls of Tensleep Canyon and the vivid colors of the Painted Desert, eye-candy truly makes US Highway 16 .” The Sweet 16.”

Human Resource Contact:

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Performs specialized tasks and coordinates general office functions such as budget, administrative, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides staff training.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Provides customer service to customers, clients, and staff, acts as a resource, and explains rules and procedures to co-workers, customers, and/or clients.
• Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Tracks information.
• Evaluate information for accuracy.
• Schedules appointments for clients.
• Serves as a resource in explaining programs to customers, vendors, employers, and agency partners.
• Processes payments to vendors.
• Supports the Vocational Rehabilitation Counselor in maintaining and reviewing case files to determine the action to be taken.

• Preference may be given to candidates who have experience working with individuals with disabilities.
• Preference may be given to candidates with experience in complex file maintenance.
• Preference may begivento candidates with experience in creating PowerPoint presentations for marketing events.
• Preference may begivento candidates with experience in basic accounting.
• Preference may be given to candidates with knowledge of unemployment benefits.

• Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the department.
• Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing.
• Knowledge of techniques for providing a high level of customer service.

Education: Associate's Degree (typically in Business)

Experience: 0-1 yearof progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

OR

Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Certificates, Licenses, Registrations: None

• FLSA:
  Non-exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the…