Health Technician - Telehealth Clinical

Overview

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.).

This is an open continuous announcement until December 31, 2025. Qualified applicants will be considered and referred as vacancies become available.

Basic Requirements:

• United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
• Experience and Education
• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but limited to a medical or clinical assistant (or technician) or health technician
• OR (2)
  
  Education:
  
  Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR (3) Experience/Education Combination:
  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses
• or an associate's degree in a health care related field
• OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Certification None. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation

• Grade Determinations:
  Health Technician (Telehealth Clinical) - GS-5 (Entry Level) - None beyond the basic requirements
• Health Technician (Telehealth Clinical) - GS-6 (Full Performance Level) - One year of experience equivalent to the next lower grade level. Demonstrated knowledge, skills, and abilities (KSA) include:
• (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service, and patient education
• (c) Ability to provide and receive guidance and technical direction
• (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
• (e) Ability to read, interpret, and apply complex written instructions
• (f) Knowledge of general clinical policies and procedures in a healthcare environment
• (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
• Preferred Experience:
  
  Medical/healthcare office and/or current VA employee
• Reference: For more information on this qualification standard, visit https://(Use the "Apply for this Job" box below). Standards/
• The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

• Prepares the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Serves as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections - making introductions between patient site and…