Reactive Scheduler

We are thrilled to announce a major contract win with Southern Water and are recruiting for Reactive Schedulers to plan and manage essential jobs for our engineers. This is a fantastic opportunity to start a new career with us.

Location:

Durrington Head Office, Worthing, West Sussex
Job Type: Permanent, full-time

Hours:

4 days on / 4 days off, 38.5 hours per week, early shifts (7am-7pm) and late shifts (9am-9pm)
Salary: £26,000 per annum (dependent on experience)

• 23 days holiday (including bank holidays) plus birthday off
• Health cash plan
• Onsite parking
• Auto‑enrolment pension scheme
• Enhanced maternity and paternity leave
• Retention loyalty scheme based on length of service
• Friendly working environment

• Allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Southern Water.
• Ensure all work is allocated to Field Staff to enable KPI’s, customer promises and productivity targets to be met and customers updated where delays occur.
• Ensure full compliance via WNS work checking and raise follow‑on activities via VISTEC as required.
• Provide assistance, support and guidance on all customer related issues as they arise and escalated to Senior Scheduler in a timely manner.
• Support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and “Customer Journey” and supports Lanes Group operational requirements.
• Ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements.
• Role model customer excellence and ensure all staff and operatives embrace and implement the customer service aspirations of the contract.
• Undertake any other work reasonably required by the Customer Operations Manager or Senior Scheduler.
• Work closely with Field Management teams to maximise resources and ensure customer issues resolved timely and to an industry leading standard.
• Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
• Establish positive and productive client relationships, ensuring regular, constructive two‑way communication.
• Ensure all resources utilised effectively – maximising output whilst minimising cost.
• Act as a customer champion, supporting the design and implementation of customer experience initiatives and safeguarding Lanes Group brand and reputation.
• Anticipate future operational or compliance risks and mitigate or escalated as required.
• Ensure end‑to‑end process compliance, identifying and removing blockers and ineffective ways of working.
• Be aware of all Lanes Group policies and your responsibilities towards them.
• Any reasonable ad‑hoc tasks, duties or projects requested by management.

• Hard working and respectful.
• Comply with health and safety standards.
• Great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network.
• Basic knowledge of Microsoft 365.
• Solid communication skills (written and verbal) with professional telephone etiquette.
• Resourceful and proactive.
• Multi‑task, prioritise, work under pressure and on own initiative.
• Ability to deal with people at different levels.

Strictly no agencies please.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We welcome and encourage applications from individuals of all backgrounds, including those from under‑represented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.

• Seniority Level: Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management & Manufacturing (Utilities)