Customer Consultant

Overview

We are recruiting on behalf of our client, a fast growing, dynamic law firm based in Worthing looking to add to their team of Customer Consultants. There are a number of positions available – the company offers genuine career prospects, has led to a number of internal promotions and departmental reorganisations, and provides extensive training so that you don’t need any office experience.

The firm specialises in litigation and is a market leader in credit management, particularly the servicing of purchased debt.

Speak to customers, understand their individual situation, review their income and expenditure, and tailor a repayment plan to suit their needs. This 100% telephone‑based role involves both inbound and outbound calls in a busy, exciting call centre environment where you will be fully supported by a team of colleagues. The role is suitable for someone with a fair, ethical approach who would like to help people on their road to financial recovery and make a real difference to the customers you interact with.

Demonstrate excellent communication skills and a professional, customer‑focused attitude. Experience can come from any industry, for example retail.

Starting salary: £19,200, increasing to £20,200 after passing probation. Opportunity to earn a bonus up to 35% of salary by achieving quality, customer, and commercial targets. Additional benefits include gym membership, health care cash‑back plan, private health care, travel insurance, pension, 22 days holiday plus bank holidays, and free on‑site well‑being and health activities.

40 hours per week on a rotating shift pattern: one week on morning shifts, one week on afternoon shifts between 8 am and 8 pm. One in three Saturdays, 9 am–1 pm.