Metering Operations Support

Metering Operations Support page is loaded## Metering Operations Support locations:
Worthingtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 2, 2026 (2 days left to apply) job requisition :
JR7986
** Closing Date
** Job Advert Metering Operations Support

Location:

Hybrid working, Worthing Perm/FTC:  Permanent

Hours:

37 hrs Salary:
Up to £32,000 based on experience

Join the Smart Metering Revolution at Southern Water!

Smart Metering is more than just technology — it’s a game-changer. By helping us reduce water abstraction and carbon footprint, it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before.

This brand-new role is your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead, you’ll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards.

What You’ll Be Doing
* Auditing metering jobs for accuracy and compliance
* Resolving operational exceptions and anomalies
* Driving process reviews and continuous improvement
* Creating and delivering training to upskill internal and external teams
* Supporting escalations and complex issue resolution
* Monitoring third-party performance and fostering collaboration
* Using data to uncover trends and inform decisions
* Championing service quality and operational excellence

What You’ll Bring
* A strong background in customer service operations (utilities experience a plus!)
* Sharp attention to detail and a knack for solving problems
* Excellent communication and stakeholder management skills
* Confidence working with data and making informed decisions
* Experience supporting third-party partners and driving performance
* A proactive mindset and adaptability in a fast-paced environment

Essential Skills & Experience
* Proficient in Microsoft Office Suite
* Experience in data processing and customer service
* Proven success working with third-party vendors Desirable
* Knowledge of metering technologies
* Background in the utilities industry

At Southern Water, we’re not just installing meters — we’re building a smarter, greener future. If you’re passionate about sustainability, innovation, and customer satisfaction, we’d love to hear from you.

Apply now and be part of something bigger.
* We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.
* We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.### Our Benefits
* Company and performance-related bonus
* Generous pension with up to 11% company contribution
* Life assurance payment equal to four times your annual salary
* Health benefits through a Cash Plan
* Two paid community volunteering days a year
* 25 days annual holiday
* Occupational health service
* Retail discount app
* We offer competitive maternity leave, and flexible return to work options
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