Service Advisor | High End Dealer

• Salary: £30,000 - 32,000 basic per annum + competitive bonus scheme (Realistic OTE - £36,000)
• Hours: Monday to Friday 8:30 AM – 5:30 PM | Saturday 8:30 AM – 12:30 PM on a 1-in-4 rota basis
• Holiday & Perks: 25 days annual leave + 8 bank holidays (33 days total)
• Health & Wellbeing: Life assurance benefit, Employee Assistance Programme via BEN, wellbeing & lifestyle app, plus free confidential counselling
• Employee Savings: Generous discounts on new/used vehicles, servicing, and parts for immediate family, plus nationwide gym discounts
• Training & Development: Comprehensive manufacturer-led training pathways to continuously upskill and advance your career
• Workload: High-energy customer interaction, telephone call handling, scheduling technical workshop bookings, vehicle handovers, upsells, and liaising directly with technicians

We are a premier, family-owned franchised main dealer group operating in the Worthing / Ferring area. Known for our modern facilities, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering top-tier service to our customers while providing a supportive, highly collaborative work environment for our team.

Seeking a friendly, organised, and customer-focused Service Advisor to join our busy aftersales team. You will be the face and voice of our service department—greeting customers, managing inbound/outbound calls, booking vehicles into the workshop, updating owners on progress, and ensuring an exceptional experience from start to finish.

• Experience: Minimum 2 years in motor trade aftersales or dynamic customer-facing service roles.
• Communication
  
  Skills:
  
  Excellent telephone manner, strong IT literacy, and the ability to explain technical repairs simply.
• Mindset: Smartly presented, conscientious, highly organised, and driven to achieve customer satisfaction and booking targets.
• Licence: Full UK Driving Licence (Required).

• Base: Ferring / Worthing Area (Free secure on-site parking)
• Road Links: Strategically situated directly off the main A259, with fast links to the A24 and A27 offering easy commutes across West Sussex.
• Public Transport: Close to Goring-by-Sea and West Worthing mainline train stations with regular regional bus routes right on the doorstep.
• Commutable From: Worthing, Littlehampton, Shoreham-by-Sea, Bognor Regis, Arundel, and Brighton.