IT Support Analyst

2nd Line Support Engineer

This role is onsite 5 days a week. The role is out of town and thus you will need to be a driver to access site.

My client is seeking a proactive 2nd Line Support Engineer who enjoys variety, responsibility, and being part of a tight-knit IT team.

This is a fantastic opportunity to join a collaborative environment where you’ll play a key role in the day-to-day running of IT and truly get the chance to wear many hats.

As a 2nd Line Support Engineer, you’ll act as a critical escalation point, supporting users across a broad technology stack. You’ll work closely with users, take ownership of issues, and contribute to continuous improvement across IT systems and processes.

• Provide 2nd line technical support across desktops, laptops, servers, and applications
• Troubleshoot and resolve escalated incidents efficiently and professionally
• Support Microsoft technologies including Windows, Microsoft 365, Active Directory, and Intune
• Assist with system maintenance, upgrades, and deployments
• Document fixes, processes, and best practices
• Get involved in projects and day-to-day IT operations beyond traditional support

• Proven experience in a 2nd Line Support or similar IT support role
• Strong troubleshooting and problem-solving skills
• Comfortable working across a broad range...