IT Field & Helpdesk Engineer Job Worthing area,England UK,IT/Tech

IT Field & Helpdesk Engineer

Salary:
Competitive, dependent on experience

About the Role

Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex.

This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast.

The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.

Key Responsibilities

Providing 1st and 2nd line IT support to end users
Supporting clients both remotely and onsite
Installing and configuring desktops, laptops and associated IT hardware
Supporting Microsoft Windows and Microsoft 365 environments
Assisting with Windows Server support and administration
Managing and updating support tickets accurately
Diagnosing faults and troubleshooting technical issues
Supporting firewall, router, DNS and networking configurations
Working closely with the wider helpdesk and field engineering team
Delivering excellent customer service both in person and over the phone

Skills & Experience Required

Previous experience within an IT support or MSP environment
Strong 1st and 2nd line support experience
Good knowledge of Microsoft Windows 10/11 and Microsoft 365
Basic networking knowledge including routers, DNS and firewall configurations
Excellent communication and customer service skills
Ability to prioritise workloads and work under pressure
Strong troubleshooting and problem-solving skills
Good attention to detail and ticket documentation
Full UK driving licence

Desirable Experience

Previous MSP experience
Exposure to Windows Server environments
Experience with Datto, Kaseya, IT Glue or Autotask
Knowledge of security products such as Trend or Bit Defender
Microsoft certifications or willingness to train further

Benefits

Generous holiday allowance
Company pension scheme
Company EV with personal use option available
Paid overtime or time off in lieu for weekend work
Birthday day off
Additional Christmas leave
Long service holiday rewards
Quarterly bonus scheme following probation
Ongoing training and certification opportunities

Additional Information

Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex.

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