Governance and Quality Manager

Overview

Worthing, West Sussex - Hybrid

Full time, Permanent

Up To £45,000 Per Year Plus Various Company Benefits

At Bluecrest, we're more than a health assessment provider - we're the health intelligence company. Since our founding in 2012, we've been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.

Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK's leading health intelligence company, delivering vital health insights to over a million people every single day. We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

Join us in shaping the future of health intelligence, where your work makes a real difference, every day.

As a Governance and Quality Manager
, you'll be the driving force behind excellence. Your mission is to ensure Bluecrest operates with the highest standards of governance, compliance, and legal integrity, while championing continuous improvement across the business. In this pivotal role, you'll design and implement robust frameworks, policies, and processes that foster accountability, transparency, and trust. You'll work across all operational areas to embed best practice and create a culture where quality isn't just a box to tick, it's how we do things every day.

What can we offer you in return?

Balance & Support

• Company Sick Pay Scheme
• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

The hours

• Full time, permanent
• 37.5 hours per week
• Hybrid - 1-2 days per week in our Worthing Office (usually a Tuesday for our Governance team!)
• Monday to Friday
• 9am - 5pm/8am - 4pm

Governance & Compliance

• Lead the development and maintenance of governance frameworks (CQC and ISO 9001 inclusive), ensuring alignment with regulatory requirements and organisational values.
• Monitor and report on compliance with internal policies, external regulations, and contractual obligations.
• Coordinate and lead internal audits.
• Consult and advise on risk assessments and assurance activities.
• Maintain accurate records of governance activities, decisions, and reporting.

Quality Assurance & Improvement

• Manage the internal quality assurance programme and ensure monitoring framework is fit for purpose.
• Lead the implementation of new management systems and continuous improvement initiatives.
• Facilitate root cause analysis and corrective action planning following serious incidents or audit findings.
• Actively promote a culture of learning and improvement through delivering training, workshops, and engagement.

Legal & Secretarial

• Support the organisation's legal compliance by maintaining statutory registers and books, ensuring timely filings with regulatory bodies, and monitoring changes in relevant legislation.
• Assist with the preparation and coordination of board and key meetings, including drafting agendas, minutes, and action logs.
• Deputise Company Secretary in absence of Head of Governance and Quality.
• Consulting with organisation management on contractual arrangements and requirements.
• Ensure governance documentation (e.g., terms of reference, declarations of interest, policies) is up-to-date and legally sound.
• Liaise with external legal advisors and regulatory bodies as required.

Policy & Process Development

• Draft, review, and update policies and procedures in collaboration with relevant stakeholders.
• Ensure policies are accessible, understood, and embedded across the organisation.
• Provide guidance and support to teams on policy interpretation and application.

People Management

• This role is responsible for the operation of the Quality Assurance Team. This includes overseeing day to day operations, ensuring delivery in line with KPIs, and people management responsibilities.

Stakeholder Engagement

• Work closely with senior leaders, operational teams, and external partners to drive governance and quality priorities.
• Prepare and present reports, dashboards, and insights to governance committees and senior leadership.
• Act as a key point of contact for…