Membership Representative

Job Description

Kelly Services is currently looking for a Membership Representative for one of our top clients in Worthington, OH. As a Membership Representative, you will be Responsible for group enrollment, billing activities and maintaining assigned accounts. Our client’s dynamic environment is the perfect place to take your career to the next level.

You will be working 40 hours a week, Monday to Friday from 8:00AM to 4:30PM. This is a three month long opportunity paying $15.00/hour that has the potential to be extended.

• Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail.
• Responsible for all billing and delinquency processes for assigned groups.
• Ensures accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes.
• Determines eligibility and applies contract language for each case assigned.
• Performs error output resolution for electronic eligibility and processes error discrepancy list. Bills, collects premiums and reconciles payments.
• Maintains and reconciles premium bill, self-bill and individual billed accounts.
• Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.
• Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.

• Requires H. S. diploma or GED
• 6 months - 1 years related experience; or any combination of education and experience, which would provide an equivalent background.
• Verbal and written communication skills.
• Organizational and interpersonal skills required.

Job Requirements:

• Requires H. S. diploma or GED
• 6 months - 1 years related experience; or any combination of education and experience, which would provide an equivalent background.