Patient Service Representative- Worthington Pediatrics

Patient Service Representative – Worthington Pediatrics

Central Ohio Primary Care seeks an energetic, customer‑focused Patient Service Representative to serve as a key point of contact for patients and guests, delivering a positive experience from start to finish during their visit.

Key Details

• Full‑time, benefits eligible
• Monday, Tuesday, Wednesday, Friday 7:15 am–4:30 pm;
  Thursday 6:50 am–4 pm
• Worthington, OH

• Ensure patients have a positive experience during their visit, whether in‑person, telehealth, and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check‑in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow‑up appointments and communicating necessary items at time of check‑out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

• Preferred: 1 year of administrative experience in a healthcare‑related setting.
• Required:
  
  High school diploma or GED.

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities.
• Strong organizational and written communication skills.
• Ability to multi‑task, prioritize, manage time effectively and respond timely to patients and/or visitors.
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality.
• Ability to work independently and in a team environment; and able to lead by example.
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industry:
Hospitals and Health Care