Field Service Engineer

AAA Club Alliance is currently seeking a Field Service Engineer at our Worthington OH location.

• This role will require you to work onsite Monday through Friday*

Provide front line support to the business community. Responsible for deployment support and removal of equipment including phone desktop printers tablets etc. Work with the Technical Asset Manager to properly capture and inventory assets in the field. Document activities in work notes within a Service Now Incident supplying relevant technical and non-technical information.

After-hours (24x7) on-call Service Desk rotation is required.

Support connectivity issues (VPN DUO 2 Factor Citrix Access to remote applications). Perform device setup and deployment (desktops printer mobile A / V technologies etc.)

Analyze troubleshoot and repair products / equipment Identify analyze and repair product failures orders and replace parts as needed. Access software updates drivers knowledge bases and FAQ resources on the Internet / Intranet to aid in problem resolution.

Document all pertinent end user identification information including name contact information business unit nature of problem or issue and impact to business operations. Prioritize and schedule incidents. Escalate issues (when required) to the appropriately experienced technician and / or management.

Perform hands‑on problem remediation at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications. Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.

Test problem resolution procedures to ensure incident has been adequately resolved.

Bachelors Degree or professional technical certifications in a related area or equivalent work experience. 2 – 4 years of applicable experience preferably with PCs laptops tablets and servers.

Knowledge of basic computer hardware including desktops laptops virtual machines and printers. Experience with desktop and server operating systems including Windows 7 and 10.

Understanding of mobile device set up configuration and support.

Extensive knowledge and support experience with Microsoft products including MS Office Operating Systems Active Directory group policy MS Exchange client and virtual desktops.

Working knowledge of a range of diagnostic utilities including Symantec McAfee and HP utilities. Familiarity with the fundamental principles of ITIL.

Exceptional written and oral communication skills.

Great customer service skills both on the phone and off. Ability to establish and maintain professional working relationships with clients suppliers staff and management as well as communicate complex information clearly to both technical and non-technical audiences.

Exceptional interpersonal skills with a focus on rapport‑building listening and questioning skills.

Knowledge of basic networking and Avaya IP Phone Systems are a plus.

Valid drivers license with access to your own automobile is required. Travel and schedule flexibility is required.

The starting base hourly compensation for this position is $23.00 to $35.73.

The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location .*

• Comprehensive health benefits package.
• Up to three weeks of paid time off accrued during your first year.
• 401(K) plan with company match up to 7%.
• Professional development opportunities and tuition reimbursement.
• Paid time off to volunteer & company-sponsored volunteer events throughout the year.
• Other benefits include a free AAA Premier Membership Health & Wellness Program Health Concierge Service Health & Life Insurance Short Term / Long Term Disability.
• Full time associates are offered a comprehensive benefits package that includes :
  Medical Dental and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2 weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities 1 volunteer day per year
• Fr…