Customer Service Specialist

Job Title

Customer Service Specialist

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team is seeking an experienced Customer Service Representative who will handle inquiries including order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc. The role also includes investigating production scheduling, shipping and invoicing issues and assisting in resolution where possible.

All work is performed in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes‑Oxley. Ideal applicants will have experience working within a complex manufacturing environment in customer service and prior experience with Oracle or similar ERP. Candidates should enjoy working in a fast‑paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.

• Review, enter and manage customer orders for consumables, hardware and project orders according to clean order booking and order entry procedures, handling customer calls and emails.
• Generate and monitor open order reports for held, open orders and late orders.
• Respond to inquiries such as order status, stock availability, pricing, company policies, returns authorization processing, and documentation requests; investigate production scheduling, shipping and invoicing issues and assist in resolution.
• Work in compliance with standard operating procedures, order entry procedures and Sarbanes‑Oxley.
• Proactively manage customers with orders on hold, staged release dates and blanket purchase orders.
• Build and maintain solid interdepartmental relationships; understand ITO and OTR scope beyond the role.
• Enter and book orders according to order entry policies and procedures; proactively follow up with customers to resolve order entry issues and escalate when necessary. Monitor order hold reports and take action based on need, understanding the importance of revenue recognition in relation to order booking/entry.

• Proven business experience, preferably in a fast‑paced, manufacturing or life sciences customer service environment.
• Professional demeanor, strong phone skills, attention to detail, and teamwork.
• Customer‑first attitude; understanding that the customer drives all activity.
• Ability to work in a high‑volume environment with minimal supervision.
• Experienced with ERP (Oracle preferred) and Salesforce desirable.
• Microsoft Office proficiency.
• Excellent time management and organizational skills with the ability to prioritize effectively. Strong teamwork and problem‑solving skills.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email  for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.