Customer Care Specialist

Location: Wotton

Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

Processing and managing customer orders
Handling customer enquiries via phone and email
Monitoring open and delayed orders
Investigating shipping, invoicing and production issues
Liaising with internal departments including production and logistics
Managing returns and customer documentation requests
Ensuring compliance with internal procedures and processes

Requirements

Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
ERP system experience (Oracle highly desirable)
Strong organisational skills and attention to detail
Ability to work in a fast-paced environment
Excellent communication and customer service skills
Microsoft Office proficiency

Desirable

Salesforce experience
German language skills would be a significant advantageA fantastic opportunity to join a collaborative and professional team within a growing sector