Family Engagement Manager; Scale

About the Role

Purpose:

To lead the delivery of Pact’s family engagement services at HMP Leyhill – in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.

Responsibilities include:

• Deliver family‑focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).
• Manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.

Aims:

• To promote the health and well‑being of prisoners, family members and significant others during an individual’s stay in custody and through the gate.
• Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans.
• Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well‑being are promoted.
• Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody.

• Demonstrable capacity to coordinate a broad service and experience and understanding of working with prisoners and their families in a challenging multi‑agency environment both in custody and Pact visitor centres.
• Excellent customer service and IT skills.
• Excellent organisational skills and the ability to manage a demanding workload.
• Ability to contribute to planning and development of Pact’s work and knowledge of safeguarding/child protection practice.
• Excellent interpersonal communication skills and ability to work in building partnerships with a range of agencies.

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

18.75 per week with occasional weekend working.

• Cycle to Work Scheme
• Life Assurance
• Season Ticket Loan
• EAP Scheme