Corrections Officer​/Dispatcher

Certain duties described in this classification require specific training, certification, authorization, equipment, or assignment before the employee may perform them independently. Employees shall perform specialized duties only within the scope of their training, authorization, and applicable law and Borough policy.

Performs a combined public safety communications and municipal corrections function. Receives, prioritizes, documents, and dispatches emergency and non-emergency calls; maintains responder status and safety information; operates radio, telephone, computer-aided dispatch, records, and criminal-justice information systems; and coordinates notifications and mutual aid. Performs authorized prisoner intake, custody, care, observation, release, and facility-security duties in accordance with law, court orders, Borough policy, Alaska Department of Corrections requirements applicable to municipal facilities, and approved training.

Distinguishing Career Features This position requires independent judgment within written directives. The employee routinely handles confidential criminal-justice information, urgent calls, radio traffic, people in crisis, and people in custody. Work is reviewed through direct observation, records and recording review, training benchmarks, quality assurance/quality improvement, incident reports, and compliance with agency policy. Essential Duties and Responsibilities Emergency Communications and Call Processing Answers emergency and non-emergency telephone, text, alarm, radio, and approved digital communications;

identifies location, callback information, incident type, hazards, weapons, medical needs, suspect information, and other responder-safety factors. Uses structured, impartial questioning and active listening; adapts communication for children, older adults, people with disabilities or limited English proficiency, and persons who are distressed, hostile, confused, experiencing suicidal ideation, intoxication, or a behavioral-health crisis. Exercises independent judgment in prioritizing calls and initiating the appropriate response within established protocols, written directives, and training Dispatches and coordinates law-enforcement, fire, emergency medical, public works, emergency management, and mutual-aid resources as assigned;

monitors assigned radio channels, emergency traffic, unit status, and responder welfare checks. Relays complete, concise, and timely updates; confirms critical information and acknowledgments; maintains radio discipline and supports interoperable communications during routine and major incidents. Creates and updates accurate CAD/event records while continuing to listen, question, and monitor; records objective facts, observable behavior, exact statements when material, actions taken, notifications, times, and dispositions.

Makes required notifications to supervisors, command staff, partner agencies, utilities, courts, medical providers, or emergency-management personnel in accordance with written directives. Uses TTY/TDD, text-to-911, language-access, and accessibility resources when available and required; provides equitable access to public safety services. Recognizes equipment or system failure, implements approved backup procedures, performs basic troubleshooting, and promptly reports outages, recording failures, or cybersecurity concerns.

Records, Information Systems, and Quality Assurance Queries, enters, modifies, validates, and disseminates information through APSIN/NCIC and other authorized systems only for official purposes and in compliance with CJIS security, audit, and dissemination requirements. Maintains dispatch logs through the eForce Computer Aided Dispatch (CAD) system, warrants or alerts, prisoner records, shift activity records, and other documents in accordance with records-retention schedules and agency policy.

Protects criminal-justice information, medical information, victim and juvenile information, security-sensitive facility information, and personally identifiable information from unauthorized access or disclosure. Participates in call and record review, quality assurance/quality improvement, corrective training, and after-action processes; accepts feedback and documents remediation of performance deficiencies. Maintains current knowledge of written directives, emergency plans, maps, response resources, and changes affecting communications or custody operations.

Prisoner Admission, Release, and Records Verifies legal…