KeyHolder, Robert Graham - Wrentham, Ma

About Us

ROBERT GRAHAM founded in 2001 is an American eclectic luxury men’s and women’s apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder supports overall sales in the store, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the brand. The position ensures that all internal and external customers receive exemplary service and a positive store/brand experience.

• Meet sales goals – continuously motivate sales staff to meet assigned sales and productivity goals.
• Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate an in‑depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company.
• Demonstrate sales leadership for staff by playing an active role on the selling floor, collaborating with management to identify marketing opportunities to support sales.
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building the local market.

• Ensure all associates provide the highest level of customer service to achieve world‑class service standards.
• Ensure staff maintains constant client communication through referring to client books and client database.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues such as dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy.

• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first‑hand customer information and uses it for improvements in products and services.
• Acts with customers in mind; establishes and maintains effective relationships with customers.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends and holidays and report to work in a timely fashion.
• Ability to support management with supervision of scheduled staff in the store.
• Hold Store Key.
• Commission‑eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer.

Entry level

Full‑time

Sales and Business Development

Manufacturing, Retail, and Retail Apparel and Fashion