Sales Associate, Robert Graham - Wrentham Outlets

Sales Associate, Robert Graham - Wrentham Premium Outlets

Join to apply for the Sales Associate, Robert Graham - Wrentham Premium Outlets role at Robert Graham Designs
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About Us:

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men’s and women’s apparel brand. Our company offers excellent career growth opportunities, competitive salaries, and benefits within a dynamic work environment.

This position is responsible to support overall sales in the store, staff, merchandise, and customer service while promoting a sales culture to build productivity and passion for the brand. The person in this role will ensure that all internal and external customers receive exemplary service and a positive store/brand experience.

• Meet sales goals and continuously motivate sales staff to reach assigned sales and productivity goals.
• Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company.
• Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues such as dissatisfied customers, returns, defective merchandise.
• Gather first‑hand customer information and use it for improvements in products and services.
• Establish and maintain effective relationships with customers.

• Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand.
• High School Diploma or equivalent.
• Strong commitment to customer service and teamwork.
• Excellent brand and product knowledge.
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
• Ability to lift up to 50 pounds of merchandise.
• Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience working in a sales‑commission environment preferred.
• This commission eligible position will receive a generous employee discount at Robert Graham.

Salary Range: $15.50 – $22.00 per hour.

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job posting includes a base hourly range at the time of employment.

Centric Brands is an Equal Opportunity Employer
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