Sales Support Associate II

Overview

Coach is a global fashion house founded in 1941. As part of the Tapestry portfolio, we are committed to crafting beautiful, lasting products that empower customers to be themselves.
Location: Wrentham, MA, US.

• Cash Wrap: Greeting customers, conducting name capture, maintaining POS accuracy, suggesting add‑ons and gift cards, and representing the Coach brand.
• Stockroom/Warehouse: Receiving shipments, verifying product information, processing transfers, cleaning the stockroom, managing product ownership, performing cycle counts, and maintaining loss prevention standards.
• Sales Floor: Replenishing zones, executing visual merchandising, supporting floor activities, communicating stock availability, responding to customer requests, and maintaining housekeeping standards.

• Experience: 1–3 years in retail (cashier, stockroom, sales), preferably in luxury environments.
• Education: High school diploma or equivalent; college degree preferred.
• Technical
  
  Skills:
  
  Proficiency with cash register systems, mobile POS, iPad/laptop, walkie‑talkie, and product sheets.
• Physical Requirements: Ability to lift up to 25 lbs and occasionally 50 lbs; fast‑paced work, customer communication, and agile movement on the sales floor.
• Schedule: Flexible schedule including nights, weekends, holidays, and high‑traffic retail days.

• Customer focus, drive for results, creativity, interpersonal savvy, learning on the fly, perseverance, and dealing with ambiguity.
• Competencies for All Employees:
  Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly.

Base pay range: $15.00–$19.50 hourly (City, county, and state minimum wage requirements apply).

Health, dental, vision, life insurance, disability insurance, 401(k) savings plan, paid time off, employee discounts, and incentive compensation.

Coach is an equal‑opportunity employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin, disability, or other protected status.