Ward Clerk - Mental Health

Job Overview

An exciting opportunity has arisen for a Ward Clerk to join the Team at Heddfan Unit. The role supports administrative duties within inpatient wards and is integral to the nursing and medical team in delivering high-quality patient care.

The successful candidate will be the first point of contact for patients, relatives, and visitors. They must demonstrate a professional and sensitive manner, maintain confidentiality, and provide efficient clerical support to nursing staff.

Applicants should have a good standard of education, adaptability, and good organisational skills. A professional telephone manner is essential for courteous responses to all enquiries.

Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential. Full training will be provided.

Ability to speak Welsh is essential for this post.

BCUHB North Wales is the largest health organisation in Wales, providing a full range of services for a population of approximately 700,000. Join our team and access support aligned with our Organisational Values and “Proud to Lead” competence framework.

We commit to promoting equality and diversity and are proud welcoming applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh or English; we do not treat Welsh applications less favourably. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Full job description and person specification are available in the supporting documents or by clicking “Apply now”.

• Essential criteria:
  Meets all essential criteria.
• Desirable criteria:
  Meets all desirable criteria.

• General secretarial / office experience (essential)
• Previous experience in a hospital environment / dealing with people (desirable)

• Good communication skills (essential)
• IT skills (essential)
• Welsh speaking – minimum level 3 required (essential)

• Typing / word processing (essential)
• Knowledge of hospital programmes (desirable)