Administration Assistant​/Cynorthwyydd Gweinyddol

The Opportunity

We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within a fast-paced customer focused environment to make a real difference to people’s lives, homes and communities.

We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents and staff. With a strong customer-focused and empathetic approach, you will bring proven experience in administration and enable the delivery of services to our residents by providing effective administrative support to all departments within the Group.

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function.

A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

This role is office based and suits someone who is comfortable working both independently and as part of a busy team, and who can solve problems and manage their workload effectively while making sound decisions. You will be expected to carry out a wide range of admin tasks, including proof reading and formatting external correspondence. You will monitor door entry systems and distribute compliance documents in line with legal requirements.

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group;

it underpins the way in which we operate.

Why not arrange an informal conversation with Sarah Taylor, Senior Administration Officer onand you can find out lots more in the recruitment pack.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

• Salary £27,504 - £30,178 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

Applying is easy, just click the blue button below and upload your CV. Please also supply a covering letter with detailed answers to the following questions:

• Why are you interested in the role?
• What administration experience do you have?
• What knowledge and behaviours do you have that make you suitable for this role?

Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on .

If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted.

We do not pay any expenses for interview/assessment days.

The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application.

It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call  to make sure it has arrived.

This role is subject to a satisfactory Disclosure and Barring Service (DBS) check due to our safeguarding responsibilities.

Please note that previous applicants need not reapply.

Monday, 16th March 2026

To be confirmed