Receptionist, Administrative​/Clerical

Job Overview

To provide a comprehensive reception, administration and clerical service for the Audiology Department in support of clinical staff in the coordination, provision and delivery of an effective high quality Audiology service to the Health Board and external contacts whilst using the Audiology Patient Management System (APMS).

Working as part of the administration team based in the Audiology Department, Ysbyty Wrexham Maelor, the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.

We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of an administration environment and will have proficient computer skills.

The ability to speak Welsh is essential for this post.

Qualifications

• NVQ Level 2 Customer Service or Business administration (or equivalent)
• Good standard of education – GCSE English and Maths grade C or above or equivalent

Desirable Criteria

• Standard Keyboard skills

Knowledge & Experience – Essential

• Working in office environments
• Effective communications
• Microsoft Office Software
• IT systems

Knowledge & Experience – Desirable

• Working in an administrative healthcare setting

Skills – Essential

• Effective communication skills, both verbal and written.
• Friendly telephone manner.
• Ability to work to deadlines within a busy office environment.
• Good administrative and clerical skills.
• Good organisation and time management skills.
• Act in a confidential manner.
• Work to deadlines.

Personal Qualities – Essential

• Good communication & interpersonal skills.
• Able to work as part of a team.

Personal Qualities – Desirable

• Speak Welsh.

Other Relevant Requirements – Essential

• Speak Welsh.

We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh; submissions in Welsh will not be treated less favourably than an application submitted in English.