Senior Medical Secretary & Admin Lead

Job Overview

We are looking for an enthusiastic, self‑motivated and experienced secretary to provide comprehensive secretarial support to the Urology Clinical Team within the Surgical Directorate. It is essential that applicants possess a high level of sound typing skills, hold a Medical Secretarial Qualification and qualify for at least RSA Stage 3 (or equivalent). The successful candidate will be able to work on their own initiative and as part of a team, manage time constraints, meet deadlines, maintain reliable records, demonstrate excellent organisational skills and prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

The post holder will provide a comprehensive high‑quality medical secretarial and administrative service to consultants, doctors, junior medical team, specialist nursing teams and other health professionals. The post holder will be responsible for the guidance, supervision and direction of the admin team regarding day‑to‑day issues, overseeing the smooth running of the department and providing support to the line manager. The successful candidate must have the ability to work independently and as part of a team, using discretion, judgement and initiative.

Excellent written and verbal communication skills, keen eye for detail, ability to process and generate urgent and routine correspondence and maintain patient confidentiality are essential. A flexible approach to work and the ability to meet service demands are required. Fluency in Welsh is desirable.

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, offering a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Our team is supported by engaged leadership, a commitment to equality and diversity, and the ‘Disability Confident Employer’ scheme.

• NVQ Business Administration L4 or equivalent; or City & Guilds (AMSPAR) Level 3 Diploma in Medical Administration or equivalent medical secretary experience.
• RSA/OCR Level 3 or equivalent typing qualification.
• ECDL or equivalent.

• Experience of coordinating administration activities.
• Experience of working as a medical secretary.
• Experience of organising workload and people.
• Excellent communication skills.
• Advanced typing skills.
• Ability to work unsupervised, prioritise own workload, and excellent organisational skills.
• Minute‑taking experience.
• Evidence of continual personal development.
• Knowledge and ability to use Microsoft Office applications.
• Good team‑working ethic, enthusiasm, commitment, proactive and positive attitude, innovative mindset, customer‑focused approach.
• If required, ability to travel between sites relevant to the post.

• Management qualification or working towards one.
• NVQ 3 Customer Service.
• Previous NHS experience.
• ESR Self Service (or equivalent experience). Knowledge of Referral To Treatment (RTT) process.
• Welsh speaker.

• Excellent communication skills.
• Advanced typing skills.
• Work unsupervised.
• Excellent organisational skills.
• Prioritise own workload.
• Minute‑taking experience.

• Continual personal development.
• Microsoft Office applications.
• ESR Self Service and Referral To Treatment (RTT) processes.

• Team‑working ethic.
• Enthusiasm and commitment.
• Proactive and positive attitude.
• Innovative mindset.
• Customer‑focused approach.

• Travel between sites if required.
• Welsh speaker (desirable).