Customer Service Administrator

Our client is seeking an organised and proactive Customer Service Administrator to manage a portfolio of client accounts and act as the main point of contact for account-related matters. This varied role combines account management, invoice processing, payment administration, and sales support within a fast-paced environment. Benefits include:
Competitive salary Bonus scheme of up to 12% of annual salary 10% employer pension contribution 25 days holiday plus bank holidays Hybrid working (up to 3 days from home after probation) Life assurance (5x annual salary) On-site parking Ongoing training and career development Supportive team environment and regular social events

Key Responsibilities:

Manage a portfolio of client accounts and maintain strong client relationships. Act as the lead contact for all account-related queries. Support new client onboarding and account setup. Process invoices, credit notes, payments, and account statements. Assist with overdue account management and payment reminders. Monitor account activity, identify risks, and maintain accurate records. Review client documentation and ensure compliance with internal procedures.

Support credit limit administration and reporting requirements. Work closely with the Sales team to identify and refer business opportunities. Provide administrative support to the wider Operations team.

Skills & Experience:

Previous administration, account management, customer service, or sales support experience. Strong organisational skills and attention to detail. Excellent communication and relationship-building abilities.

Experience with invoicing, payments, CRM, or finance systems is advantageous. Ability to manage multiple priorities and work accurately under pressure. Commercial awareness and a proactive approach to problem solving. Experience reviewing financial information or credit reports is beneficial, although full training will be provided. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.