Clerical Officer

The Higher Clerical Officer provides administrative, customer service and data management support to the BCUHB Integrated Vaccination Service, helping to ensure the efficient delivery of vaccination programmes across North Wales. The role includes managing patient appointments, responding to enquiries, maintaining accurate records, monitoring clinic capacity and supporting service performance through data collection, analysis and reporting. Key duties include coordinating bookings, acting as a first point of contact for patients, updating databases, producing reports and presentations, and supporting audits and service improvement activities.

Applicants should have strong administrative, organisational and communication skills, experience in customer service and data management, and confidence using Microsoft Office applications, particularly Excel, Word and Outlook.

The successful candidate will be proactive, patient-focused and able to work effectively under pressure, both independently and as part of a multidisciplinary team

The Higher Clerical Officer plays a key role in supporting the Integrated Vaccination Service by providing administrative, booking, customer service and data management support. The post holder acts as a first point of contact for patients and stakeholders, managing vaccination appointments, responding to enquiries and maintaining accurate patient records across relevant systems. They are responsible for collecting, validating and analysing service data, producing reports and supporting audits, performance monitoring and service improvement activities.

The role involves monitoring clinic capacity, maximising appointment utilisation and identifying data quality issues for escalation where required. The post holder communicates sensitively with patients, carers and healthcare professionals, often handling confidential or complex information with tact and professionalism. They also support colleagues through cross-cover arrangements, assist with the induction of new staff and ensure compliance with Health Board policies, operational procedures and data protection requirements.

Working in a busy, target-driven environment, the post holder contributes to delivering an efficient, patient-focused service and achieving organisational objectives

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

• Educated to NVQ level 3 in a relevant subject or equivalent level of qualification
• Able to demonstrate English and mathematics to GCSE or equivalent level
• HCA (NVQ level
  3) pathway or willingness to work towards it or equivalent experience
• Knowledge of IM&T systems, or other patient administration systems or experience using databases
• Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
• Knowledge of data protection and confidentiality
• Understanding of basic medical terminology
• Knowledge of Hospital administration systems
• Welsh Language Skills are essential levels 1 to 5 in understanding, speaking, reading, and writing in Welsh or willingness to learn Welsh within 2 years of being in post qualification in Admin/Customer Care
• Qualification in Admin/Customer Care

• Commitment and willingness to undertake learning and development courses as required to ensure competency for role, this will include vaccine training, administration training, basic life support and NHS statutory and mandatory training
• Understanding of Confidentiality and Data Protection…