Medical Receptionist

Strathmore Medical Practice, a busy GP surgery with over 14,000 patients and a teaching practice, is recruiting a full-time receptionist for its front desk. The work centres on greeting patients and visitors, booking appointments, answering calls and emails, and keeping patient records accurate and confidential. Shifts run Monday to Friday from early morning to evening, with start times that can change to meet the practice's needs.

Prior GP reception experience helps but full training is given, and the post is subject to the Rehabilitation of Offenders Act (Exceptions) Order.

• Greet and help patients and visitors in person and by phone, answering or referring queries
• Schedule patient appointments and deal with patient queries
• Maintain patient records and accounts, including updating details such as change of address
• Protect patient confidentiality across medical, personal and financial information
• Respond to emails and tasks from GPs
• Help patients in distress, responding to emergencies
• Comfort patients by anticipating anxieties, answering questions and keeping the reception area tidy
• Follow practice policies and procedures, reporting changes that are needed
• Provide cover for absent colleagues
• Follow the practice's health and safety procedures
• Share team workload fairly and contribute to team results
• Carry out other duties set by partners, the practice manager, deputy practice manager and reception supervisors

• GCSE-level education or equivalent

• Strong interpersonal and communication skills, in person and by phone
• Ability to make decisions
• Good organisational skills and ability to prioritise workload
• Ability to cope with stressful situations
• Flexible and adaptable
• Team player who can also work well alone

• Post subject to the Rehabilitation of Offenders Act (Exceptions) Order

• Discreet and tactful
• Patient and sympathetic
• Courteous but firm
• Uses own initiative
• Able to multi-task in a busy environment
• Presentable and friendly, with confidence

• Experience working in a GP practice, though full training is given if none
• Understanding of general practice
• Basic IT skills
• Medical terminology knowledge, though full training is given
• Knowledge of GDPR

• Sickness bonus of 0.5% of annual salary, paid every quarter
• Free parking
• Confidential 24-hour helpline for staff and immediate family
• Full training in all aspects of reception work