Engagement Lead - Supply Chain Professional Services; EMEA

Engagement Lead - Supply Chain Professional Services (EMEA)

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Optilogic is transforming supply chain design with AI-powered technology that’s changing how enterprises make critical decisions. We’ve built a next-generation platform that combines agentic AI, optimization, and simulation to deliver results legacy tools simply can’t match.

Our customers—including world‑leading retailers, manufacturers, and logistics companies—are achieving dramatic improvements: 95% faster modeling, 20‑25% cost reductions, and the ability to answer strategic questions in days instead of months. We’re solving real problems at enterprise scale, and we’re growing fast.

We’re a company of 100+ employees across the U.S., Latin America, and the UK, backed by breakthrough technology and strong customer results. If you’re looking to join a company that’s genuinely innovating in supply chain technology—not just iterating on 30‑year‑old approaches—this might be the right opportunity.

We are looking for a dynamic Engagement Lead to join our Professional Services team  the Engagement Lead, you will be responsible for leading and managing client engagements from inception through delivery, ensuring that Optilogic’s supply chain optimization solutions are successfully implemented. You will be the primary liaison between clients and internal teams, ensuring that projects are delivered on time, within scope, and provide measurable business value.

The ideal candidate is a strategic thinker with expertise in supply chain management, project delivery, and client relationship management.

• Client Engagement & Relationship Management: Act as the primary point of contact for clients throughout the engagement lifecycle, building and maintaining strong, long‑term relationships. Understand clients’ strategic objectives and supply chain needs, ensuring that Optilogic’s solutions are tailored to deliver optimal outcomes.
• Project Delivery & Management: Lead the end‑to‑end delivery of supply chain optimization projects. Manage project timelines, scope, resources, and budgets, ensuring high‑quality outcomes and client satisfaction. Utilize best‑in‑class project management methodologies to track project progress, mitigate risks, and address challenges as they arise.
• Solution Implementation: Work closely with internal teams to design, implement, and optimize supply chain solutions using Optilogic’s platform and tools. Ensure the solutions meet the specific needs of each client, enhancing operational efficiency and business performance.
• Cross‑Functional
  
  Collaboration:
  
  Partner with sales, technical, and operations teams to ensure seamless communication and alignment on project goals. Provide regular updates to senior leadership and clients on progress, risks, and key milestones.
• Mentorship & Team Leadership: Provide guidance and support to consultants and other team members, ensuring high levels of performance and collaboration. Promote knowledge‑sharing and best practices within the team.
• Team Management: Manage a small team (2‑4) professional services consultants to support client projects.
• Risk & Issue Management: Proactively identify, assess, and manage potential risks and issues, ensuring that corrective actions are taken to keep projects on track and meet client expectations.
• Continuous Improvement: Stay current on industry trends, supply chain best practices, and new technologies. Contribute to the development of methodologies, tools, and processes that enhance the effectiveness and efficiency of the Professional Services team.

Experience

• At least 10+ years of experience in consulting or professional services, with a focus on supply chain management, logistics, or operations.
• Proven experience managing complex, multi‑phase supply chain projects and leading client engagements from start to finish.
• Hands‑on experience with supply chain optimization software, ERP systems, or other related technologies (e.g., SAP, Oracle, or similar).

• Bachelor’s degree in Supply Chain Management, Business…