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Senior Consultant - Process Modelling & Design
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-06-11
Listing for:
Forsyth Barnes
Full Time
position Listed on 2026-06-11
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
About
We're looking for a hands‑on senior consultant to capture, define and document end-to-end Enterprise Service Management (ESM) processes across People/HR, IT, Finance and Procurement within a Global Business Services environment. Works as an extension of the client team, turning leadership direction into standardised, leadership‑ready process documentation and platform‑ready inputs for Service Now.
Key Responsibilities- Document current‑ and future‑state ESM processes across functions into consistent, standard artifacts (end‑to‑end process flows and plain‑language narratives).
- Define cross‑functional requirements including intake & demand, performance management and governance.
- Define roles and responsibilities (RACI) to support operational enablement and downstream platform teams.
- Produce operational playbooks, reference guides and executive‑ready summaries for leadership review.
- Facilitate workshops to surface, align and confirm process decisions with stakeholders.
- Process & transformation consulting - 8‑10+ years in operations / process consulting, ideally with a Big 4 or major consultancy background.
- Multi‑function process analysis - strong across IT, HR and Finance, plus operating model and Centre of Excellence (CoE) design.
- GBS / shared services - demonstrable experience delivering within a GBS or shared services environment.
- Service Now fluency - able to translate business requirements into platform‑aligned process inputs.
- Documentation & facilitation - excellent written artifacts and confident workshop facilitation.
- Lean Six Sigma (Black Belt) and/or PRINCE2; continual service improvement background; exposure to automation / Power Platform.
Level: Senior Consultant - hands‑on individual contributor (not engagement lead, manager, or strategic lead)
Location:
UK‑based; able to flex working hours to support US- and India‑based teams
Type:
Contract / day‑rate
Sector context:
Global Business Services (GBS) / Enterprise Service Management (ESM) transformation for a major global brand
Position Requirements
10+ Years
work experience
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