Allocations and Lettings Coordinator

Allocations and Lettings Coordinator Aylesbury – Hybrid Working £32,136 per annum Permanent, Full Time We’re excited to announce that we’re recruiting for a fantastic Allocations & Lettings Coordinator to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!

About the role:

You will play a vital role in delivering a high-quality, customer-focused housing service. In this dynamic position, you will support the Lettings team to ensure an efficient and responsive allocations and lettings function, helping customers find suitable homes while maintaining excellent service standards. Working closely with the Allocations & Lettings Service Manager and wider team, you will provide essential administrative and coordination support, managing diaries, producing performance reports, and helping to keep key processes running smoothly.

You will be responsible for reviewing housing applications and supporting evidence in line with policy, managing property matching through systems such as Home Swapper, and liaising with tenants to help identify appropriate housing options. The role also involves raising and managing purchase orders, supporting complaint handling processes, and ensuring responses to customer feedback are completed within agreed timescales. About you We are looking for an organised and proactive individual with strong communication skills and the ability to manage competing priorities effectively.

You’ll ideally have experience or understanding of Allocations & Lettings and you will have excellent customer service skills, alongside an understanding of equality and diversity in service delivery. Confident using IT systems, you’ll be comfortable working with data and reports, and able to apply policies with sound judgement to resolve routine issues. We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success.

If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!

About us … At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we’re here to make that vision a reality. For more information, please refer to the attached job description.

Benefits In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment.

Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you … We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming…