Support Services Administration HMP Berwyn

Group Profile Name: Support Services Administration

Organisation Level Support: The jobs at this level will be task focused supporting defined activities, services or operations.

Band: 2

Job holders within this Group Profile will undertake daily routine transactional administrative tasks in their area of work in order to support the establishment.

This is a non-operational job with no line management responsibilities.

• Provide administrational assistance in area of work
• Maintain accurate filing system for area of work
• Respond to queries relating to area of work, redirecting where required

The job holder once in post will be matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.

• Support Services Administration :
  Business Hub
• Support Services Administration :
  Records
• Support Services Administration :
  Visits Booking
• Support Services Administration :
  Welcome Centre

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

• Developing Self and Others
• Communicating and Influencing
• Working Together
• Managing a Quality Service

You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.

The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ.

After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer‑period season ticket for travel between home and your place of work.

• HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes.
• There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts.
• All staff receive security and diversity training and an individual induction programme into their new roles.
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

The "Making the Civil Service a Great Place to Work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit: