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Complaints Handler: Regulated Finance, Impactful Results
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-08-18
Listing for:
Chetwood Bank
Full Time
position Listed on 2026-08-18
Job specializations:
-
Business
Regulatory Compliance Specialist
Job Description & How to Apply Below
Chetwood Bank is seeking a proactive Complaints Handler to deliver fair, timely resolutions while ensuring FCA compliance. You will thoroughly investigate each case, gather evidence, and engage with customers and internal teams.
The role emphasizes identifying trends and driving improvements to products, services, and journeys. Responsibilities include end-to-end complaint management from receipt to resolution, accurate CRM logging, and responding to FOS referrals with solid supporting
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