Continuous Water Supply Technician

Powered by Water, Driven by Purpose At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.

Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.

Role Purpose The Continuous Water Supply Technician is responsible for the deployment, operation, maintenance, and management of continuous water supply solutions during planned works, unplanned interruptions, and emergency incidents across the water distribution network. The role plays a critical part in ensuring customers receive a safe and reliable drinking water supply while supporting network resilience, regulatory compliance, and customer service objectives.

Working as part of a dynamic operational team, the postholder will participate in an on-call rota, including standby duties, weekends, and occasional night work, responding rapidly to supply interruptions and emergency events.

Key Responsibilities Continuous Water Supply Operations Deploy, install, commission, and operate continuous water supply (CWS) equipment and pumping systems during planned and emergency events. Assess sites prior to deployment and determine the most appropriate mitigation solution to maintain customer water supplies. Provide on-site coordination including customer liaison, traffic management arrangements, land access requirements, and equipment deployment. Support the delivery of supply interruption mitigation activities to meet customer service and regulatory performance targets.

Asset Maintenance and Equipment Management Undertake inspection, maintenance, disinfection, sampling, testing, and exercising of operational equipment, including: LGV water tanker fleet Mobile bowsers Mobile pumping facilities Trailers and deployment units Continuous Water Supply support vehicles Maintain and repair supply interruption mitigation assets, including:
Hydrant cleansers Portable flow meters Portable pressure reducing valves (PRVs) Ensure equipment remains operationally ready for deployment at all times. Network Support Activities Assist with wider water distribution network activities including:
Trunk main walking Mains flushing operations Leak detection Valve operations Reservoir inspection support activities Support operational investigations relating to water supply interruptions and network incidents. Water Quality and Compliance Ensure all work is carried out in accordance with water quality standards and contamination prevention procedures. Recognise and respond appropriately to actual or suspected contamination incidents. Adhere to all drinking water regulations, operational procedures, and company standards.

Emergency Response Act as a first responder during supply interruption incidents, including "No Water" and "Loss of Supply" events. Provide rapid deployment of emergency water supply solutions for domestic, commercial, and industrial customers. Participate in standby and call-out rotas to ensure effective emergency response capability. Contractor and Stakeholder Management Supervise and coordinate third-party contractors delivering CWS activities on behalf of the organisation.

Build positive relationships with customers, local authorities, emergency services, contractors, and internal stakeholders. Deliver excellent customer service while managing challenging customer-facing situations professionally and effectively. Health, Safety and Security Ensure compliance with all Health, Safety, Security, and Environmental policies and procedures. Deploy and manage traffic management and operational logging equipment. Conduct site risk assessments and promote safe working practices at all times.

Knowledge, Skills and Experience Essential Experience working in a fast-paced, reactive operational environment. Ability to work under pressure and respond effectively to emergencies. Strong customer service focus with excellent interpersonal and communication skills. Proven ability to manage challenging…