Customer Service​/Account Manager

Position: Customer Service / Account Manager
Your new company
My client, a global manufacturing business based in Wrexham, is seeking a professional customer service advisor/account manager to join their large team of professionals.
Working from contemporary offices, you will need to drive in order to get to the location.

Your new role
The position is offered, full time, Monday to Friday with working hours of 08.30am until 16.30pm. Free parking is also on-site.
A hybrid model is in place once you have completed the 6-month probation. Once completed, the working pattern is 3 days from the office and 2 days from home.
The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary.
You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service.
Some of your duties will include but not limited to.
Manages the communication between the plant and the customer.
Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers.
Supports billing teams and Complaint Management with credit/debit/rebates

Working closely with a variety of different departments

Uploading all orders ensuring all data is uploaded correctly into the ERP system

Ensures pricing is accurate at all times, working closely with the Pricing and Data Management Teams.

Possess an excellent knowledge of compliance obligations and initiate the need for export licences as and when needed.

Ensuring all due diligence is carried out for compliance prior to data entry

What you'll need to succeed

Proven history of customer service with a particular focus on stakeholder management
Strong communication skills, both written and verbal
Ability to drive and possess your own vehicle in order to get to the location
Very personable and professional
Used to working within a fast-spaced, target-driven environment

What you'll get in return
Being part of a diverse and friendly team
Free parking
Very competitive salary
Hybrid model after probation
Progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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