Customer Care Advisor

Our Customer Service team continually strives to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do. As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience.

Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.

• Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all of product ranges and brands.
• Seek to resolve all issues efficiently on a first‑time basis, being an active listener who can gather important information quickly in difficult circumstances.
• Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
• Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
• Work alongside supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
• Carry out administrative duties, including courier shipment preparation and processing.

• We are all about attitude at Net World Sports! You’ll need to be professional, charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships.
• Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
• Good communication skills – written and verbal, and a high attention to detail.
• Adaptable – ability to thrive in a fast‑paced, changeable environment.
• Proficient in MS Word, MS Excel and Outlook.

Monday – Friday (9:00 AM – 5:30 PM) 8.5‑hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance.
OR
Monday – Sunday – 10‑hour shifts, working 4 out of 7 days (to be arranged in advance) with at least one day being a weekend.
OR
Part‑time weekends.

Gareth Davies (Recruitment Specialist) /  / /