Customer Account Executive; Key Accounts - FTC

Position: Customer Account Executive (Key Accounts) - 18 Month FTC
Your new company
You will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.
Your new role
This role goes beyond traditional customer service - it's a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective.

You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.

Day-to-day, you will:

Manage customer accounts, taking full ownership of orders, service performance and communication
Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial
Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively
Monitor and manage customer KPIs, taking action to maintain service levels
Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable)
Support export compliance and documentation requirements for international shipments

This is a fast-paced, highly interactive role that requires confidence, organisation and the ability to manage customer relationships directly.
What you'll need to succeed
This role will suit someone who enjoys owning customer relationships rather than working purely in a transactional or support capacity.
You will ideally have:

Experience with in a manufacturing or complex supply chain environment
A background in customer service, customer operations or order management with direct customer interaction
Confidence handling customer communication without a dedicated account manager layer
Strong organisational skills and attention to detail
Experience using ERP systems (SAP S/4 Hana advantageous)
A good understanding of export processes or international customers

European language skills (Italian, Spanish, German etc.) are highly desirable and will be reflected in the upper end of the salary band.
What you'll get in return

Salary between £34,000 - £40,000 depending on experience and language capability
25 days holiday plus bank holidays
Annual performance-related bonus
Hybrid working available (up to 2 days from home following probation)
The opportunity to gain exposure to global customers and develop within a highly commercial manufacturing environment📌

Please note:

The internal contract title for this role is Customer Service Representative; however, the position offers a higher level of customer ownership and responsibility than a traditional customer service role.
👉 Immediate interviews are available - apply now or get in touch for a confidential discussion.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)