Dispenser​/Veterinary Receptionist

How you'll make a difference

Your role will involve:

• Dispensing and stock control of the main Sutterton Dispensary.
• Representing the surgery as the first point of communication for all clients.
• Offering the highest levels of customer service; always listening to client’s needs, acting with urgency and always following up on outstanding queries for clients.
• Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
• Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
• Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
• Being able to handle conversations around financial situations with ease and confidence.
• Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
• Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests.
• Cash handling on a daily basis as well as taking card payments throughout the day.
• Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
• End of day cashing up and banking.
• Ensuring the reception environment is kept clean, professional and inviting.

This is a full time role working 42.47 hours per week with a mixture of shifts (mixture of early 8am shifts and lates 11am start).

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers