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Alarm Receiving Centre Controller
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-06-04
Listing for:
Okaloneworker
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Telephone response to lone worker alarms within strict timescales, monitor, validate, assess, manage, and provide the user with appropriate support in line with internal processes and to complete each incident call quickly and effectively.
Key Responsibilities- Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency services.
- Decide on appropriate response actions to incoming/outgoing calls.
- Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
- Maintain an excellent knowledge of, and adherence to, the People safe operational procedures.
- Report the system and customer profile issues to the appropriate customer support admin.
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