Inbound Call Centre

Call Centre Agent

Wrexham Full-Time, Permanent £24,570 per annum 37.5 hours per week - Rotational shifts between 7am-8pm

Are you a natural problem-solver who loves talking to people? Do you thrive in a fast-paced environment where no two calls are the same? If you're passionate about delivering brilliant customer service, we want to hear from you.

Join a team that plays a crucial role in keeping homes safe, comfortable, and well-maintained across the UK.

What You'll Be Doing

As the first point of contact for residents, you'll be the calm, reassuring voice on the end of the phone. Your day will include:

• Handling inbound calls and providing clear updates on maintenance and repair work
• Supporting residents with confidence, clarity, and empathy
• Logging information accurately and updating internal systems
• Escalating complex issues to specialist teams when needed
• Pitching in with general administrative support to keep things running smoothly

What You'll Bring

Essential:

• GCSE Maths & English (or equivalent)
• Experience in customer service and administration
• The ability to stay calm, professional, and solution-focused
• Excellent communication skills and a confident telephone manner
• A team player who's equally comfortable working independently

Desirable:

• Customer service qualifications
• Fire Warden, First Aid, or DSE training
• Additional call-handling or service centre experience

Why This Role?

You won't just be answering phones - you'll be helping people feel supported and informed at times they need it most. You'll join a friendly, hardworking team where your contributions are valued and your development matters.

This is your chance to be part of something meaningful, where every conversation makes a difference.

Ready to Apply?

If you're enthusiastic, customer-focused, and ready for a role where you can truly make an impact, we'd love to hear from you.Apply today and take the next step in your customer service career.